Questions, answered
If something is not covered here, email us and we’ll answer it directly.
How do you measure ROI?
Through your platform’s own referral tracking, not our screenshots. On Kickstarter, our sends use custom referrer tags, so every pledge we drive shows up under “BackerExplore” in your Backer Source report. On Indiegogo we use tracking links the same way.
What exactly does the guarantee cover?
Every plan is backed by a minimum 1:3 return, measured by referred pledges against the plan price. If a send falls short, we re-send to fresh segments 1–2 times at no charge. If your campaign still ends below 1:1, we refund the full plan price. The details are written out in our refund policy.
When will my email go out?
Usually within 2–4 days of confirming your slot. We schedule sends around your funding timeline — early momentum, mid-campaign push, or final countdown.
Do I need to write anything?
No. Send us your campaign link — we extract the story, write the copy, design the layout, and send you a preview to approve before anything goes out.
Which projects are a good fit?
Live Kickstarter or Indiegogo campaigns in consumer categories — tech, gadgets, outdoor, home, design, games. If we don’t think our audience fits your product, we’ll tell you before you pay.
How do I pay?
By card through Stripe, right from the pricing section. If you prefer an invoice or another arrangement, contact us and we’ll sort it out.
Ready to reach 500,000+ backers?
Send us your campaign link. We’ll tell you honestly whether our audience fits your product.